Shipping Policy
At Wang Factory, we want your toys to reach you quickly, safely, and with a smile. This Shipping Policy outlines our delivery procedures.
1. Processing Time
- Orders are processed within 1–3 business days after payment confirmation.
- You’ll receive an email notification once your order has shipped.
2. Shipping Methods & Delivery Times
We partner with trusted carriers to deliver your toys. Typical delivery times:
- International: 7–21 business days (depending on location)
Note: Delivery times may vary during holidays or due to customs delays.
3. Shipping Rates
- Shipping costs are calculated at checkout based on your location and order weight.
- Free shipping may be offered on promotional events or for orders above a certain amount.
4. Tracking Your Order
- Once shipped, you’ll receive a tracking number via email.
- You can use this number to follow your package’s journey.
5. Customs & Duties (International Orders)
- International customers are responsible for any customs fees, import duties, or taxes.
- These charges vary by country and are not included in our shipping rates.
6. Lost or Damaged Packages
- If your package is lost or arrives damaged, please contact us immediately.
- We’ll work with the carrier to resolve the issue and ensure you receive your order.
7. Contact Us
For shipping questions, reach out to us:
📧 contact@wangfactory@gmail.com