Refund & Return Policy

At Wang Factory, we want every playtime purchase to bring joy. If something doesn’t work out, this Refund & Return Policy explains how we handle returns and refunds.

1. Eligibility for Returns

• Items must be returned within 14 days of delivery.
• Products must be unused, in original packaging, and in the same condition you received them.
• Proof of purchase (order number or receipt) is required.

2. Non‑Returnable Items

The following items cannot be returned:

• Gift cards
• Sale or clearance items
• Personalized or custom products

3. Refunds

• Once your return is received and inspected, we’ll notify you of approval or rejection.
• Approved refunds will be processed to your original payment method within 5–10 business days.
• Shipping costs are non‑refundable.

4. Exchanges

• We only replace items if they are defective or damaged.
• If you need an exchange, contact us and we’ll arrange a replacement.

5. Return Shipping

• Customers are responsible for paying return shipping costs unless the item is defective or incorrect.
• For your protection, we recommend using a trackable shipping service.

6. Contact Us

For questions about returns or refunds, reach out to us:
📧 contact@wangfactory.com