Refund policy

WangFactory Return & Refund Policy

Thank you for shopping with WangFactory. We want you to have a positive shopping experience with us.

Returns
We accept returns within 30 days after receiving your order. To be eligible for a return, the item must be unused, unworn, and in the same condition that you received it, with original packaging.

Non-returnable items:

• Used or damaged items caused by customer handling
• Items without original packaging
• Gift cards or promotional items

Refunds
Once we receive and inspect your returned item, we will notify you about the approval status. Approved refunds will be processed back to your original payment method.

Please allow your bank or payment provider some time to process the refund.

Damaged or Incorrect Items
If your product arrives damaged or incorrect, please contact us within 7 days of delivery with your order details and photos.

Order Cancellation
Orders can only be cancelled before they are processed or shipped.

For return requests, please contact us through our Contact page.